PSS Manager Jobs in Across India at Standard Chartered

Last Updated: Apr 02, 2021 05:10 IST


Company Name
Standard Chartered
Job title
PSS Manager
Technology Engineer, Software Engineer/ Programmer, VP/ Head - Technology
10-13 Years
Not Mentioned

Job Profile

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

The responsibilities include the following:

  • Perform cost/benefit analysis and make recommendations on the acquisition or enhancement of hardware, network and system software/layered product for the regional data center.

  • Hands on knowledge on AWS, Azure products.

  • Hand on Knowledge on Fircosoft products

  • Plan and implement technical support such that defined targets are achieved and resources are optimized.

  • Work closely with Regional seniors in providing effective management servers estate.

  • Participate in the determination of sound technical strategies that support corporate objectives.

  • Demonstrated ability to engage in senior level technology decision maker discussions.

  • Plan and implement Wintel and UNIX technical support projects to meet the need of technology organization.

  • Manage all technical support activities relating to the installation and maintenance of Operating System and System Software.

  • Participate in the creation and maintenance of Wintel and UNIX platform that will ensure error free 24x7 services for all applications.

  • Identify Opportunities to Optimize Infrastructure o Identify and propose opportunities to optimize cost, risk or performance based on a thorough understanding of the estate and available technical solutions.

  • Manage a Team of 40 People across the Board managing the day to day global Ops team.

  • Financial Baselines and Rates - Defining the financial cost models and rates (L0 Green and blue) to be used for forecasting and solution processes and baselines.

  • Delivery Initiation/Engagement - Ensuring approved technical solution is passed to the appropriate CTI delivery team.

  • Define Infrastructure Standards for each Business - Define the technology infrastructure strategy for each client in line with application development strategy.

Our Ideal Candidate


  • Essential: Technical Graduate with Diploma in Computers or other Technical certifications

  • Desired: Engineering, Post Graduation in Science / Others, Technical certifications


  • Years of Experience: A minimum of 10+ years of experience, with at least 8 years of relevant experience

  • Nature of Experience: Experience in similar role at a Production Support or Technical Contact Centre which has multiple clients, multiple technology platforms and domain.

  • Product/Skill Knowledge: Fircosoft,Linux,Java,Oracle and SRE Concepts

Essential Skills / Aptitude:

  • Good interpersonal and communication skills

  • Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.

  • Strong ethics, loyalty and genuine concern for the needs of others

  • Adept at applying specialist IT knowledge to specific problem resolution situations

  • Familiarity with hardware/software components and terminology.

  • Experience analyzing hardware and software problems and making a diagnosis quickly

  • Strong customer service background, ability to work in a team environment, enjoy working with people

  • Strong analytical and statistical skills %26amp; Crisis Management Skills

  • Self Learner / Quick Learner / Proven ability to Multitask

  • Ability to ensure all client requirements are met along with overall client satisfaction.

  • Adherence to the specified standards of Quality and Audit / Risk requirements

  • Coordinating with other business functions to develop and implement plans

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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Key skills
PSS Manager
Banking/ Accounting/ Financial Services
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%26#39;s about showing how you e
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