Senior Manager Jobs in Across India at Standard Chartered

Last Updated: Apr 02, 2021 05:10 IST

JOB DETAILS

Company Name
Standard Chartered
Job title
Senior Manager
Role
Technology Engineer, Software Engineer/ Programmer, VP/ Head - Technology
Education
Location
Experience
0-50 Years
Salary
Not Mentioned

Job Profile



About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities


Strategy

  • To lead a team to provide technical related support and solution to user as well as all level of support teams in order to maintain robust and excellent email services. In this position, you will oversee all technical matters companywide and manage our technical support team. You will work collaboratively with clients/users, the engineering team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner.


Business

  • To ensure all defined BAU works are completed and being followed up by the team

  • To implement changes into production and adhere to Group governance policy, with minimal production impact. Report progress, including any changes made to plans and production

  • Drive KPIs to reduce major incidents, improve service resumption time and customer satisfaction scores

  • Lead automation initiatives to streamline and enhance operations

  • To support %26amp; administering hybrid messaging infrastructure whenever is necessary.


Processes

  • Delegate technical responsibilities and monitor the progress of projects

  • Contribute to product design and establishment of requirements


People and Talent

  • To engage relevant stakeholders and give promptly progress update in all project phases.

  • Conduct interviews, hire and train new technical support/IT staff


Risk Management

  • Manage all BAU and project risks


Governance

  • Follow and promote ET governance process. Compliance with all applicable Rules/ Regulations and Company and Group Policies.


Regulatory %26amp; Business Conduct

  • Display exemplary conduct and live by the Group%26rsquo;s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.


Key Stakeholders

  • All domains in ET, CTM/CIO


Other Responsibilities

  • To ensure documentation, guidelines and procedures are in place and enforced for quality in operational processes.

  • Implementation of new operational procedures and regular review and improvement of the existing procedures including assistance in acceptance testing

  • Provide input during acceptance phase of new projects to ensure that operational functions are supportable or maintainable.

  • To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting

  • To maintain an expert knowledge within the team of technology and industry trends in relation to business requirements, and the direction of the Group.

  • To apply knowledge of IT, software packages and Best Market Practice to ensure that ITSC%26rsquo;s achieve the best possible return for any investment made within the information systems, services and communications.

  • To identify and determine course of technology development implementation to facilitate support services for the users.

  • To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business, and ensure adherence with the Group%26rsquo;s technical and security standards in all aspects of the team%26rsquo;s activities.

  • Apply customer service skills to draw any further required diagnosis information from customer

  • Escalate problems to relevant support Team when required

  • Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis.

  • To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers and email system.

  • To evaluate the technology solutions delivered by business and Design team, develop acceptance criteria and process for the operability and supportability of the solutions.

  • To maintain an expert knowledge within the team of technology and industry trends in relation to business requirements, and the direction of the Group.



Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Apply to More than 1000+ new jobs in your city

OTHER DETAILS

Key skills
Senior Manager
Industry
Banking/ Accounting/ Financial Services
Summary
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%26#39;s about showing how you e
Last Date
2021-05-30

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on Fresherslive.com

Job Role Apply Link
Other Roles Other Roles Jobs 2021 (73242 Vacancies)
Constable Constable Jobs 2021 (29787 Vacancies)
Software Software Jobs 2021 (19740 Vacancies)
Programmer Programmer Jobs 2021 (13293 Vacancies)
Trainee Trainee Jobs 2021 (10936 Vacancies)
Application Engineer Application Engineer Jobs 2021 (9506 Vacancies)
ANM ANM Jobs 2021 (9156 Vacancies)
Customer Service Executive Customer Service Executive Jobs 2021 (8199 Vacancies)
Designer Designer Jobs 2021 (7232 Vacancies)
Clerk Clerk Jobs 2021 (6859 Vacancies)
Assistant Assistant Jobs 2021 (6414 Vacancies)
Apprentice Apprentice Jobs 2021 (6375 Vacancies)
Business Development Manager Business Development Manager Jobs 2021 (3806 Vacancies)
Health Officer Health Officer Jobs 2021 (3598 Vacancies)
Staff Nurse Staff Nurse Jobs 2021 (3415 Vacancies)
General Medical Officer General Medical Officer Jobs 2021 (2632 Vacancies)
Female Health Worker Female Health Worker Jobs 2021 (2551 Vacancies)
Gramin Dak Sevak Gramin Dak Sevak Jobs 2021 (2357 Vacancies)
Agriculture Supervisors Agriculture Supervisors Jobs 2021 (2254 Vacancies)
Sales Sales Jobs 2021 (1986 Vacancies)
View More Jobs By Role (1 lakh + vacancies)

Fresherslive.com has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on Fresherslive.com. If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].