Senior Support Engineer Jobs in Across India at Standard Chartered

Last Updated: Apr 02, 2021 05:10 IST

JOB DETAILS

Company Name
Standard Chartered
Job title
Senior Support Engineer
Role
Technology Engineer, Software Engineer/ Programmer, VP/ Head - Technology
Education
Location
Experience
7-10 Years
Salary
Not Mentioned

Job Profile



About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities


  • Bachelor%26rsquo;s degree in Computer Science or equivalent.

  • Should have 7+ years of IT experience with 4 years in Application Production Support.

  • Should have strong SQL, Linux, Shell script and Java skills %26amp; work experience. Basic knowledge on Cloud namely AWS.

  • Exposure to monitoring tools such as BMC TrueSight and Control-M.

  • Basic Experience on automation tools namely Confluence, Jira, Jenkins, Bit bucket for Change Implementation.

  • Should have strong analytical and problem-solving skills %26amp; well versed with ITIL processes.

  • BMC Remedy Monitoring %26ndash; Assign tickets to the team and track for closure within the specified SLA.

  • Taking responsibilities on the incidents reported and coordinating with interface team for resolution.

  • Actively take part in the Production Support team. Closure of remedy tickets on time and all tickets shouldbe resolved within the given SLA and the tickets should be closed on time.

  • Exercise appropriate judgment on escalation items and engage the relevant internal stakeholders (Projects/PSS/Business Users) to resolve within technology domain.

  • Managing the change request and coordinating with the Primary / Secondary implementers for approvals.

  • Willing to work in BAU support model including off business hours if required and weekend Batch Monitoring/CR Implementation support


Our Ideal Candidate

  • Bachelor%26rsquo;s degree in Computer Science or equivalent.

  • 5+ years of IT experience in SQL, Linux, Shell scripts, Java %26amp; exposure to automation tools namely Confluence, Jira, Jenkins, Bit bucket

  • Prior experience working as support in a banking productis preferable

  • Ability to communicate clearly and effectively, both verbally and in writing.



Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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OTHER DETAILS

Key skills
Senior Support Engineer
Industry
Banking/ Accounting/ Financial Services
Summary
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%26#39;s about showing how you e
Last Date
2021-05-30

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