Situation/Technical Specialist - CnC Jobs in Across India at Standard Chartered

Last Updated: Apr 09, 2021 05:10 IST


Company Name
Standard Chartered
Job title
Situation/Technical Specialist - CnC
Technology Engineer, Software Engineer/ Programmer, VP/ Head - Technology
8-10 Years
Not Mentioned

Job Profile

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It%27s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Job Purpose:
  • The role is responsible for execution of CnC Technology across Transaction banking %26amp; Global Banking domains
  • Ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities.
  • Contribute for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference.
  • Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents.
  • Align the support model with Tech support to provide business opportunities for upliftment of monitoring
  • Proactively identify, assess, mitigate and monitor risks in the domain.

Key Responsibilities:
Situation Awareness %26amp; Situation Management:
  • Identification of the key elements or "events" that, in combination, serve to define the situation.
  • Up-to-the-minute cognizance or awareness to move about, operate, or maintain payments systems.
  • Comprehension of the current situation A combination of comprehensive holistic pattern, or tactical situation to define the current status in operationally relevant terms in support of rapid decision making and action.

Problem/Incident Management:
  • Primarily responsible for the stability of the production system. Ensures second and third level of support is in place for problem diagnosis and resolution as per the agreed SLA%27s.
  • Identified systemic issues, finds their root cause and provide analysis for such incidents - Improve resumption time for high severity %26amp; critical incidents (meet resumption SLAs)

Pro-Active/Preventive Maintenance:
  • Responsible for identifying and provide assistance to the service improvement programs to improve the overall stability of the application.
  • Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents - Migrate dashboards to strategic Hadoop based environment

  • Expand own knowledge via internal classes and via e-Learning to enable learning to improve capabilities.
  • To be a part of Knowledge base strengthening journey at the sub-domain level.

DR/BCP Management:
  • Centrally responsible to be a part of DR / BCP related activities.
  • Prepare checklist post DR drill with the lessons learnt.
  • Responsible for maintaining the DR environment up-to-date with production and ensure DR documents and procedures are updated all time.
  • Contribute to the point of failures in the application using tools like FEMA (Failure Mode Effects Analysis) and ensure BCP is available to mitigate the failures.

Monitoring %26amp; Reviews:
  • Scope and plan thematic risk / control reviews arising in-country.
  • Instrumental to move from Proactive (or Reactive) towards Predictive state.

Key Relationships:
  • Working in partnership with CIO Team, Business users, Transversal Tech support teams and other related functions.

Qualifications %26amp; Skills:
  • Post graduation degree with knowledge in Information technology.
  • 8-10 Years of IT experience. Banking domain is desirable.
  • Hands on Production support experience with at least 5 years managing Cash, Payments, or Global Banking systems.
  • Willing to come in shifts as per the CnC shift rota %26amp; support CnC 24X7 support model.
  • Hands-on knowledge on Monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc.,
  • Very Good knowledge in Java, J2EE, Oracle, WaaS, MQ and Unix technologies
  • Excellent oral and written communication skills, ability to interact with business representatives.
  • Good with stakeholder communication and able to liaise with Sr.Mgmt.
  • Basic understanding of SWIFTNet domain on various SWIFT Products (SAA/ SAG/ SNL/ SAB) based on various platforms such as AIX, Sun Solaris, and Windows
  • Basic understanding of LAN, WAN and Firewall

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.


Key skills
Situation/Technical Specialist - CnC
Banking/ Accounting/ Financial Services
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%27s about showing how you emb
Last Date

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