Support Lead Jobs in Across India at Standard Chartered

Last Updated: Jun 12, 2021 05:10 IST

JOB DETAILS

Company Name
Standard Chartered
Job title
Support Lead
Role
Technology Engineer, Software Engineer/ Programmer, VP/ Head - Technology
Education
Location
Experience
0-50 Years
Salary
Not Mentioned

Job Profile



About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities


  • Actively take part in the Production Support team.

  • Taking responsibilities on the incidents reported and coordinating with interface team for resolution.

  • Managing the change request and coordinating with the Primary / Secondary implementers for approvals.

  • Performing impact analysis and Root cause analysis.

  • Analyze the issue report by users and provide solutions

  • Monitoring the application on critical hours

  • Performing application Health check on regular basis

  • Involving in the application related changes and performs the Impact analysis, having walk through with the Primary / Secondary Implementers and seeks for their approval

  • Closure of remedy tickets on time and all tickets shouldbe resolved within the given SLA and the tickets should be closed on time.

  • Co-ordinating with Vendor on the Application support


Regulatory %26amp; Business Conduct

  • Display exemplary conduct and live by the Group%26rsquo;s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.



Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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OTHER DETAILS

Key skills
Support Lead
Industry
Banking/ Accounting/ Financial Services
Summary
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%26#39;s about showing how you e
Last Date
2021-08-09

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