Support Manager, Production Engineering Jobs in Across India at Standard Chartered

Last Updated: May 20, 2021 05:10 IST


Company Name
Standard Chartered
Job title
Support Manager, Production Engineering
Technology Engineer, Software Engineer/ Programmer, VP/ Head - Technology
6-10 Years
Not Mentioned

Job Profile

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

Job Knowledge

  • Strong knowledge in writing complex SQL queries.

  • Strong software development and debug/troubleshooting skills.

  • Strong knowledge of UNIX/LINUX commands and scripting tools.

  • Working knowledge of ITRS/CtrlM/Remedy/JIRA

  • Advanced skill in creating and maintaining technical documentation.

Interpersonal Skills

  • Effective working relationships with all functional units of the organization,

  • Working ability to effectively recognize and manage interpersonal communication needs,

  • Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary,

  • Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and

  • Able to work independently or as part of a team.

Communication Skills

  • Effective communication skills; verbal, non-verbal and written; and ability to communication on all levels of the organization.

Time %26amp; Deadlines

  • Works under pressure and able to manage competing priorities, and

  • Meets or exceeds expectations on process turnaround for assigned tasks and follow ups, and issue resolution to closure. Accountability

  • Work with software vendor to have application issues fixed, both short term and long term (root cause),

  • Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods.

Additional Qualifications

  • Post-secondary education in Computer Science or equivalent is required,

  • Diligent attention to detail is essential due to the nature work,

  • Sound ethics and confidentiality with good customer service skills,

  • Thorough analysis, judgment and problem-solving skills,

  • Ability to multitask and prioritize is a must, and

  • Minimum of 6 to 10 years%26rsquo; experience supporting software applications.


  • Bachelor%26rsquo;s degree with knowledge in Information technology.

  • Good knowledge on XIB Axway components, B2Bi, Java platform and Host to Host various connectivity mechanisms

  • Proven experience in co-ordination of many dependencies and multiple demanding stakeholders in a complex, large-scale international environment

  • Excellent oral and written communication skills, ability to interact with business representatives and senior management.

  • Hands on Production support with at least 6-10 years in Digital Channels

  • Good knowledge on Monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc.,

  • Good knowledge of Java, J2EE, Oracle, DaaS , WaaS, MQ and Unix technologies

  • Knowledge of ITIL

  • Basic understanding of network topologies and concepts such as LAN, WAN and Firewalls

  • Able to work with minimal or no senior management supervision

  • Good analytical and decision-making skills

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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Key skills
Support Manager, Production Engineering
Banking/ Accounting/ Financial Services
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%26#39;s about showing how you e
Last Date

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