Tech Support Lead Jobs in Across India at Standard Chartered

Last Updated: Jul 20, 2021 05:10 IST


Company Name
Standard Chartered
Job title
Tech Support Lead
0-50 Years
Not Mentioned

Job Profile

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It%27s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  • Logging, Co-ordination & escalation of issues and incidents - logged in Remedy
  • Track incidents and provide regular updates to users on request status and progress.
  • Trouble shooting - log file investigation and extract details for review
  • Follow escalation procedures during outages and ensure root-cause analysis is performed
  • Escalate issues with any delays from upstream applications
  • Escalate issues to the line management teams to keep within SLA
  • Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement
  • Supply agreed metrics, KPI's and trend reporting
  • Oversee End of Day batches and troubleshoot to resolve failures.
  • Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue
  • Ensure all new deployments have supplied correct documentation and training
  • Maintain the support documentation to ensure all areas in scope are current and accurate
  • Proactive approach to technology related activities
  • Highlight user training and education needs.
  • Good knowledge in ITIL Processes (Incident, Problem& Change).
  • Willing to work in shifts

  • Our Ideal Candidate
  • Bachelor's degree or equivalent
  • Should have relevant experience in systems and users support for the Banking industry.
  • Strong team player, effective in communicating internationally and used to working closely with clients.
  • Ability to multi task and work across different applications supported.
  • Strong verbal and written communication skills.
  • Must be a quick self-learner and possess ability to work remotely and independently.
  • Demonstrated proficiency for the following:
  • UNIXcommands with shell scripting
  • Oracle (11g or higher) PL/SQL and SQL
  • Control-M scheduling tool.
  • Data Stage or any ETL Tool
  • Remedy and a minimum of one other ITSM orchestration software
  • Python and Tableau knowledge would be an added advantage
  • Preferable but not essential - knowledge of S.R.E

  • Apply now to join the Bank for those with big career ambitions.

    To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.


    Key skills
    Tech Support Lead
    Banking/ Accounting/ Financial Services
    About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%27s about showing how you emb
    Last Date

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