Technical Support Representative SQL Jobs in Noida at Star Jobs Private Limited

Last Updated: Sep 15, 2021 05:10 IST

JOB DETAILS

Company Name
Star Jobs Private Limited
Job title
Technical Support Representative SQL
Education
Location
Experience
2-4 Years
Salary
Not Mentioned

Job Profile

Night shift 6:30 PM to 3:30 AM
RESPONSIBILITIES:

Provide customer support and technical issue resolution via phone, email and other electronic mediums
Provide web based training
Provide feedback on improvement opportunities based on current product behavior in the field
Diagnose and configure customer equipment to connect to server systems
Provide excellent customer service in all situations
Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
Provide support and assistance on other service activities
Follow workplace operating and environmental, health and safety procedures and guidelines
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE

Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience
At least 1-year outstanding customer service experience
Familiar with proper phone etiquette
Knowledge of customer service principles and practices
Effective listening skills
Basic understanding of MS Access & Windows 2008-2012 server configuration
Some experience with SQL environment (MySQL & SQL Server), IIS Web Services will be an advantage
Experience in resolving issues with integrated software/hardware solutions at the enterprise level
Willing to be on call during weekends and scheduled holidays as part of a rotating on-call support schedule

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OTHER DETAILS

Key skills
"Technical Support Representative_SQL", "Technical Support", "Technical Customer Support", "Technical Support Executive", "SQL Support"
Industry
IT/ Computers - Software
Summary
Night shift 6:30 PM to 3:30 AM Provide customer support and technical issue resolution via phone, email and other electronic mediums Provide web based training Provide feedback on improvement opportunities based on current product behavior in field
Last Date
2021-11-15

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