Implementation Specialist Jobs in Bangalore at Superior Talent

Last Updated: Sep 12, 2021 05:10 IST


Company Name
Superior Talent
Job title
Implementation Specialist
6-9 Years
Not Mentioned

Job Profile


Role Summary
The Implementation Specialist independently implements the productinone or more sites for the customers, with minimal support from Senior implementation specialist/Lead implementation specialist.
  • Develop good understanding of the domain he/she is working on
  • Gain deeper knowledge of the product functionalities he/she is implementing
  • Interact with customer to understand their current workflows.
  • Identify gaps, if any between the customer workflows and the product.
    • Discuss with customer about the standard workflow, how it works and the planfor the gaps to be addressed in later releases.
  • Understand the product capability on what can be configured and how it can be customized for the customer needs.
  • Work with implementation manager to understand the project plan and milestones.
  • Interact with customers regularly, discuss project plan and status of the implementation.
  • Understand customer expectations and suggest suitable workarounds if the functionality is not supported by the product
  • Deploy the software on the customer environment following the standard procedure.
  • Configure the changes that are required for the customer needs.
  • Test all the features and make sure that the features are as expected by the customer requirements.
  • Coordinate with vendors to get the inputs required for configuring the product for the customer.
  • Provide demo of product to customer after the configurations are done.
    • Follow the best practices of the product implementation to successfully implement the product on time as per plan.
    • Quickly understand the new features of the product in latest releases. Have good understanding on hot fixes and when to upgrade customers.
  • Explain the expectations on gaps identified to the development team and Lead Business Analyst.
  • Identify all impacts of new changes on existing application
  • Update tasks regularly and provide visibility on work completion
  • Work with development team continuously to resolve conflicts
  • Understand release cycles and the features coming in upcoming releases, so if new features are required by customers he/she can update the customers.
  • Participate in internal review meetings and present the status of the implementation and highlight any risks.
  • Post implementation train the end users
  • Transition the implementation activities to support team with proper documents
    • Monitor the system in production through support team reports to ensure the system is being used regularly by customer without major issues.
  • Upgrade customers from one version to the other versions Keep abreast with developments in product market and associated space through continuous learning

Critical Success Factors for the role
  • Displays team spirit, actively participates in review meetings
  • Ability to learn the domain and product with multiple implementations
    • Develops good relationship with customer
    • Displays good subject matter and product expertise
    • Demonstrates ability to follow the existing processes and strives to improve and adapt to new processes
  • Follows all the process agreed in the project and show improvement in productivity

Job Requirements

Span of Experience
3+ to 6 years

Required Work Experience

. Strong product knowledge
. Good product installation and configuration skills
. Ability to track the plan, risk and issues
. Good problem solving skills and troubleshooting/debugging skills
. Good domain knowledge or ability to grasp domain knowledge.
. Good estimation skills
Behavioural Success Factors
  • Team work and Collaboration
  • Good Problem Solving skills
  • Influencing/Negotiation skills
  • Good communication skills
  • Good presentation skills
  • Good customer interaction
  • Self-motivated
  • Ability to manage multiple tasks and work towards long-term goals

Additional Skills for the Next Level
. SME in one or more module/interface of the product
. Ability to provide guidance to team members on the modules he/she has worked
. Ability to handle implementation projects with multiple interfaces
. Ability to implement more than one projects in parallel
. Providing recommendations to improvise product functionalities
. Excellent communication and negotiation skills
. Ability to plan, identify risks and provide mitigation to resolve the issues

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Key skills
Recruitment/ Staffing/ RPO
Description Role Summary The Implementation Specialist independently implements the productinone or more sites for the customers, with minimal support from Senior implementation specialist/Lead implementation specialist. Responsibilities * Develo
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