Implementation Manager Jobs in Chennai at Sutherland Global Services

Last Updated: Aug 18, 2021 05:10 IST

JOB DETAILS

Company Name
Sutherland Global Services
Job title
Implementation Manager
Role
Education
Location
Experience
10-12 Years
Salary
Not Mentioned

Job Profile




Job Description

Sutherland is seeking Implementation Manager. This job is ideal for individuals who have strong project management skills, enjoy working with customers and partners, and love solving hard problems. Configure our software applications in such a way that sets the customer up for long-term success on the platform. Manage the implementation projects and work closely with our product development teams to ensure deadlines are met, while communicating with all parties throughout. You will be part of a dynamic team that is implementing and supporting platforms worldwide.

To succeed in this position, you must have 10 - 12 years of experience in architecting enterprise applications using the below technologies

Roles and Responsibilities
  • On-Prem & SaaS platform implementation experience is mandatory
  • Develop and improve processes and operational frameworks needed to implement the software quickly, in a scalable fashion, with high quality
  • Understanding platforms, systems and integrations in order to diagnose customer problems quickly and accurately
  • Understand the technical processes and procedures needed to pull and push data to Sutherland external partners
  • Review data with speed for consistency and accuracy
  • Fully understand the customer's technical and business operations
  • Work proactively with Engineering to identify, communicate and implement technical improvements to Sutherland implementation process
  • Maintain metrics to measure key performance metrics around implementation quality and speed to ensure continual improvement
  • Help build and embody a deep seeded customer focused organization and culture
  • Provide QA of the Sutherland Platforms including new releases and modules
  • Work with sales and account management to ensure smooth customer handoffs

Qualifications
To succeed in this position, you must:
  • Working knowledge of ETL frameworks
  • SQL: ability to write basic queries and statements
  • Basic network and IT infrastructure management
  • Hands-on experience with JIRA, Salesforce, Excel and Google Suite
  • PMP Certified: Project management certified is a plus

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OTHER DETAILS

Key skills
Implementation Manager
Industry
Consumer Electronics/ Durables/ Appliances
Summary
Job Description Sutherland is seeking Implementation Manager. This job is ideal for individuals who have strong project management skills, enjoy working with customers and partners, and love solving hard problems. Configure our software applications
Last Date
2021-09-25

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