Area Service Incharge FSD Bhavnagar, Vapi & Osmanabad Jobs in Bhavnagar at Talent Leads HR Solutions Private Limtied

Last Updated: May 23, 2021 05:10 IST

JOB DETAILS

Company Name
Talent Leads HR Solutions Private Limtied
Job title
Area Service Incharge FSD Bhavnagar,Vapi & Osmanabad
Role
Manager, Regional Mgr/ Manager(Operations)
Education
Experience
4-9 Years
Salary
Not Mentioned

Job Profile


Job Description :


Roles and Responsibilities
Job Description:
1. Installation and Field Repair
2. Selection, appointment and continuous management of ISPs
3. KPI / SLA management (of various delivery units / partners)
4. Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple.
5. Ensure that SOP is followed for install time and quality Customer Satisfaction
6. Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
7. Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR)
8. Responsible for ETA/IMA
9. Input for Capacity Planning and forecasting
10. Responsible for actual available capacity.
11. Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams.
12. Ensure that there are no fraudulent accounts created / installed in the state






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OTHER DETAILS

Key skills
Industry
Recruitment/ Staffing/ RPO
Summary
Job Description : Roles and Responsibilities Job Description: 1. Installation and Field Repair 2. Selection, appointment and continuous management of ISPs 3. KPI / SLA management (of various delivery units / partners) 4. Provide regular input to ke
Last Date
2021-07-20

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