Tata Communications Limited Jobs 2022 Apply Online Manager - Managed Services Operations - 14001 vacancy Jobs in Across India - News

Tata Communications Limited Jobs 2022 Apply Online Manager - Managed Services Operations - 14001 vacancy Jobs in Across India was updated on 10th November 2022​, Candidates can apply online @fresherslive.com

Last Updated: Nov 10, 2022 05:10 AM | FL Admin

Tata Communications Limited Jobs 2022 Apply Online Manager - Managed Services Operations - 14001  vacancy Jobs in Across India - News
Manager - Managed Services Operations - 14001 Job Vacancy in Across India apply Tata Communications Limited Jobs 2022

Tata Communications Limited Careers 2022 Notification Overview

JOB DETAILS

Company Name
Tata Communications Limited
Job title
Manager - Managed Services Operations - 14001
Role
Education
Experience
7-10 Years
Salary
Not Mentioned

Job Profile



Broad outline of the Role

  • Responsible and Accountable for the delivery of IOT product /service / solution within constraints (schedule, features / functionality, and budget.)
  • Accountable to ensuring the quality execution in the delivery of a product/service/solution to drive satisfaction in the Customer Partner Experience
  • Customer Satisfaction and Delight
  • Report to Sr. Manager


Roles and Responsibilities

Roles and Responsibilities

Communications Plan: Establish a plan for time-reporting and project status reporting processes, managing the dissemination of routine and non-routine communications including publication cycles.Communications Infrastructure: Able to execute the communications plan including user acceptance and training sufficient to ensure internal and external reporting/communications will be met. Conduct workshop with clients to review change request plan, dependency, progress status, issues and roll out plan.Change Management and Reporting: Drive change management activities make change requests and monitor change processes successful for Processes, Provisioning, configuration and IoT Network related activities with stakeholders, re-baseline when applicable, update/revise the project plan and report status.Process management and compliance project monitoring and controlling to ensure delivery within time, cost and quality measure.Acceptance and Transition: Able to gain formal acceptance and sign-off of the project by the sponsor or customer and validate that all conditions of satisfaction have been met.Lessons Learned and Closure Documentation:Able to analyse document performance in terms of variance, trend, and earned value analysis, its impact, and how the data will support any performance improvement, and facilitates the post review meeting with project stakeholders.Ensure effective .Ensure quality execution in the delivery of a product/service/solution to drive satisfaction, loyalty, and the Customer Partner Experience.

Roles & Responsibilities

Service Assurance :Service management for the entire contract lifecycle of the project.Monitoring and Reporting of the performance of the IoT Products deployed in the field post go live. Track and monitor services and performance to ensure minimal interruption.Work with different stakeholder/teams and lead trouble shooting and resolution of the issues/incidents.Assimilate and implement improvements based on lessons learnt.Provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs.Maintain quality standards to achieve optimal levels of operation and KPI targets.Drive initiatives, industrialization, and efficiencies to Service Delivery and Service Assurance for improvements.Ensure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.Report SLAs and KPIs.Billing and Invoicing as per milestones

Key Skills

Experience of leading development / delivery of IoT Products / Projects .Understanding of IoT Eco System - Devices, Platforms, Aplications, Analytics, Security, Network Infrastructure.Exposure to design and development on embedded products/ wireless modules/micro controllers.Exposure to at least one IoT platform.Experience in Vendor Management.Excellent Oral & Written Communication.Advanced PowerPoint, Visio, Data Analysis, SQL Experience, Data Visualization Experience, Advanced Excel, Microsoft Projects and PowerPivot.Sound development and approvals skills.Good understanding of the procurement process including negotiation with thirdparties.Good knowledge of budgeting and resource allocation procedures.Working in high-performing, diverse, cross-cultural, client-facing environments .The ability to find ways of solving or pre-empting problems.Exposure to financial construct, P&L statements, estimations.Exposure to supply chain management

Minimum qualification & experience

  • Minimum 7 years overall experience and 4+ year's tenure in project management in Smart cities/IoT/ telecom industry
  • Functional experience in Smart Cities/IoT/Telecoms domains (including Network, Service Delivery, Service Assurance, Pre-sales and distribution)
  • Engineering Degree from reputed institutions


Knowledge / Skills

Communication Skills

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OTHER DETAILS

Key skills
Industry
Telecom
Summary
Broad outline of the Role * Responsible and Accountable for the delivery of IOT product /service / solution within constraints (schedule, features / functionality, and budget.) * Accountable to ensuring the quality execution in the delivery of
Last Date
2022-12-18

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