Tata Communications Limited Jobs 2022 Apply Online Manager - Service Assurance - 23001 vacancy Jobs in Across India - News

Tata Communications Limited Jobs 2022 Apply Online Manager - Service Assurance - 23001 vacancy Jobs in Across India was updated on 10th November 2022​, Candidates can apply online @fresherslive.com

Last Updated: Nov 10, 2022 05:10 AM | FL Admin

Tata Communications Limited Jobs 2022 Apply Online Manager - Service Assurance - 23001  vacancy Jobs in Across India - News
Manager - Service Assurance - 23001 Job Vacancy in Across India apply Tata Communications Limited Jobs 2022

Tata Communications Limited Careers 2022 Notification Overview

JOB DETAILS

Company Name
Tata Communications Limited
Job title
Manager - Service Assurance - 23001
Education
Location
Experience
4-8 Years
Salary
Not Mentioned

Job Profile



Job Family Descriptor

Responsible for the equipment's operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Broad outline of the Role

May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Typically has no budget responsibility. Work-group/team focus. Education: Graduate B.Sc or engineer Experience: 4-8 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team

Size and Scope of Role - Other parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

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OTHER DETAILS

Key skills
Manager - Service Assurance - 23001
Industry
Telecom
Summary
Job Family Descriptor Responsible for the equipment's operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical cust
Last Date
2022-12-18

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