Sr. Customer Service Executive - Sr.Engineer -Transmission and Service Provisioning Jobs in Pune at Tata Communications Limited

Last Updated: Jan 15, 2022 05:00 IST


Company Name
Tata Communications Limited
Job title
Sr. Customer Service Executive - Sr.Engineer -Transmission and Service Provisioning
4-8 Years
Not Mentioned

Job Profile

Broad outline of the Role

Has enough knowledge within Telecom Network Operations and Maintenance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participates in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Telecom Network Operations and Maintenance. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Graduate in any discipline Experience: 4-8 years experience in project mgmt and/or crisis mgmt

Technical Competencies

Experience: 4 - 7 Years
Customer Facing - Global Client/Customers
Provisioning Engineer
Experience in Provisioning in Access Network.
Ability to design, apply and remove configurations for layer 3, layer 2 and data & voice services and offerings
Ability to validate the request, analyze the impact and plan for implementation of data & voice products and services
Ability to audit the services in NMS and in database and plan for migrations.
Ability to understand and optimize the process for an agile delivery.
Ability to liaise with stakeholders, operations center, and the planners with on-going projects to clear the dependencies.
Managing escalations within the team and communications to stakeholders
Available for rotational shift (24x7) change request implementation.

Required Skills:
Provisioning workflow, Self-driven, time management, multi-tasking, effective communication, Time Flexible.
In-depth understanding of telecom standards & protocols
Experience in SDH, transmission planning and activation, transmission access.
Knowledge of application transport and network infrastructure protocols.
Should execute IP addressing scheme and IP services to meet specific network requirements.
Knowledge and Hands on experience on various Transmission equipment Nortel (65xx,40XX), Alcatel, DACs, MD202 etc.
Good understanding of networking protocols (e.g., HSRP, BGP, OSPF, RIP, QoS)
Ability to understand the network diagrams and documentation for network communication systems.
Investigating faults in the network.
Reporting network status to key stakeholders
Ability to coordinate with various stakeholders during entire lifecycle of the order.
Exposure of working in multi-vendor, multi-platform eco-systems.
Proficient with Microsoft Office Suite and good knowledge in documentations.
Must have experience with Carrier Ethernet, IP Management, Routing, Switching, voice switching and protocols.
Must have experience in layer 3 VPN, layer 2 products configuration and design.
Must have knowledge in VLAN encapsulation, switching protocols.
Must have experience in Routing and Switching with firm hold on protocols and technologies such as MPLS, L2/L2 VPN, BGP, OSPF, Static Routing, IPV4/IPv6, Throughput Testing etc. Enterprise voice (SIP PRI) provisioning.
Exposure to DWDM and familiarity in OSS and NMS. Be able to understand the task workflow and interpretation of drawings/schematics
Desired Skills:

Experience in Juniper routers, Cisco ASR routers, Nokia Routers and SDH equipment
Knowledge on DWDM and OTN systems preferred
Shift : Australia Shift

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Key skills
Sr. Customer Service Executive - Sr.Engineer -Transmission and Service Provisioning
Broad outline of the Role Has enough knowledge within Telecom Network Operations and Maintenance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participates in important projects or activit
Last Date

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