Job Opening - Office365 Administrator Jobs in Mumbai at TATA Consultancy Services Ltd.

Last Updated: Aug 15, 2021 05:10 IST


Company Name
TATA Consultancy Services Ltd.
Job title
Job Opening - Office365 Administrator
3-8 Years

Job Profile

  • Assists client day-to-day functionality and efficiency
  • Provides IT support for Exchange and MS Teams server end and user end issues and provide a reasonable solution.
  • Create / modify the server end settings for Exchange On-Premises, Exchange Online and Microsoft Teams policies
  • Identifies, manage and resolve issues in a timely manner
  • Coordinate with various teams in order to resolve all technical issue with no escalation.
  • Responds to customer requests effectively and communicates with them to address issues
  • They should update the user information in an organizational system
  • To update the user access for given IT applications for new and current employees
  • Review and resolve IT Incident and Service Requests
  • Document and maintain IT inventory
  • Providing support via walk up services, phone, email or remotely
  • Collaborate with vendor support contact to resolve all issues for desktop equipment and software
  • Coordinate with various teams to implement effective security measures and assist in maintaining all information secure
Desires Skills- 
  • Expert knowledge in Exchange Online, Microsoft Teams, Email gateway, Email Security, Email Recovery
  • Knowledge about Active Directory, Basics on AzureAD, Intune, Mobile device policies e.t.c
  • Excellent customer service skills.
  • Knowledge about troubleshooting various tools like Outlook, MFCMAPI, SARA , NETMON troubleshooting, .
  • ITSM tools knowledge for change, incident, service request, problem management etc.
  • Knowledge of ITSM Tool Service Now
  • Knowledge of ITIL Processes
  • ITIL V3 Foundation (beneficial) or comparable knowledge
  • Daily BAU L2/L3 Calls Support for O365 issues.
  • Flexible to work in on call model and for planned activities out of business hours.
  • Can work with OEM vendor on call.
  • Collaboration tools like Microsoft teams, skype for business
Interested candidates can share their CV at [email protected]

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Key skills
Office 365, Office 365 Admin, Azure Ad, Itsm, Itil, Exchange Online
IT/ Computers - Hardware & Networking, IT/ Computers - Software
Responsible for managing and administrating Office 365 Components
Last Date

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