Tata Group Jobs 2022 Apply Online Customer Service Executive - Service Assurance - 11001 vacancy Jobs in Pune - News

Tata Group Jobs 2022 Apply Online Customer Service Executive - Service Assurance - 11001 vacancy Jobs in Pune was updated on 28th October 2022​, Candidates can apply online @fresherslive.com

Last Updated: Oct 28, 2022 05:10 AM | FL Admin

Tata Group Jobs 2022 Apply Online Customer Service Executive - Service Assurance - 11001  vacancy Jobs in Pune - News
Customer Service Executive - Service Assurance - 11001 Job Vacancy in Pune apply Tata Group Jobs 2022

Tata Group Careers 2022 Notification Overview

JOB DETAILS

Company Name
Tata Group
Job title
Customer Service Executive - Service Assurance - 11001
Role
Education
Location
Experience
2-3 Years
Salary
Not Mentioned

Job Profile



Job Family Descriptor

Should have working knowledge of Telecom Voice services like SIP trunks and PRIs, operating, maintaining, and troubleshooting voice communication systems.
SOC/NOC working experience of 2-3 years in Voice services and Incident management.
Good Knowledge and work experience in operation and maintenance of TFN/IBS/UAN/HIVR/HOBD/CLOUD SIP services.
Experience in troubleshooting of technical issue in SBC/Voice Switch/ILD/NLD calls.
Knowledge of call end to end connectivity/call flow of Voice call across the telecom network in various telecom operators.
Expertise and hands-on technical experience with IP Communications signalling and media protocols, including Session Initiation Protocol (SIP), H.323, XML, HTTP, APIs, and Real-time Transport Protocol (RTP).
Experience with Audio Codes Session Border Controllers, Good understanding of Network Routing, Switching and QoS

Broad outline of the Role

Should be able work in 24.7 rotational shift environment. Escalation point of Contact for L1-L2 team members and available on call when needed.
Capable of handling customer complaints within the SLA and meeting the KRAs.
Able to understand the customer concerns and analyse the problems for resolution. Capable of interacting and engaging enterprise customers.
Have to work with cross functional teams in field/NOC/SOC /Sales/Service Management.
Should have good communication skills of both verbal and email writing while front ending customer and other stake holders. Able to prepare RFO /RCA and incident reports as and when required, Able to prepare daily and monthly dashboard and performance reports.
Should be able to adopt team working by coordination and cooperation with team members.


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OTHER DETAILS

Key skills
Customer Service Executive - Service Assurance - 11001
Industry
IT/ Computers - Software
Summary
Job Family Descriptor Should have working knowledge of Telecom Voice services like SIP trunks and PRIs, operating, maintaining, and troubleshooting voice communication systems. SOC/NOC working experience of 2-3 years in Voice services and Incident m
Last Date
2022-12-25

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