Sr. Manager - Business Excellence Jobs in Pune at Tata Group

Last Updated: Sep 11, 2021 05:10 IST


Company Name
Tata Group
Job title
Sr. Manager - Business Excellence
8-12 Years
Not Mentioned

Job Profile

Job Family Descriptor

  • Candidate should be able to define OSS /BSS process (across all telecom journeys like L2O,O2C, T2R,) Process Metrics & templates, re-engineering, improvement, and gap analysis of current /to-be processes during workshops with key customer sponsors and stakeholders
  • Developing required documentation such as SOP, work instruction, workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
  • Providing training and mentoring to other members of the team
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings (proficiency in Visio, Word, and PowerPoint).
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems during project delivery.
  • Candidate should have 8-12 years- consulting experience leading the definition and deployment of to be processes / transformation solutions in client environments related to telecom industry.
  • Telecom networks and telco industry background experience and knowledge of OSS & BSS processes like network planning, architecture, network operations, deployments for B2B, B2C segments.
  • Must have good knowledge for digital, analytical, automation use cases for the network planning, operations, deployments etc.
  • Direct client site experience is mandatory.
  • Developing required documentation such as, process flow diagrams, SOPs, KPIs, RACI, gap analysis reports, presentations, workshop agenda etc.
  • Process or Business Transformation hands on experience in telecom domain
  • Any Graduate
  • ITIL certified would be an added advantage
  • eTOM BPF certification is must.

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    Key skills
    Job Family Descriptor 1. Candidate should be able to define OSS /BSS process (across all telecom journeys like L2O,O2C, T2R,) Process Metrics & templates, re-engineering, improvement, and gap analysis of current /to-be processes during workshops w
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