Job Opportunity for Business Analyst Servicenow Role Jobs in Bangalore at Teamware Solutions (A division of Quantum Leap Consulting Private Limited)

Last Updated: Aug 15, 2021 05:10 IST


Company Name
Teamware Solutions (A division of Quantum Leap Consulting Private Limited)
Job title
Job Opportunity for Business Analyst Servicenow Role
5-14 Years
Not Mentioned

Job Profile

Responsible for understanding functional requirements from Customer, ServiceNow product owner, respective process stakeholders and documenting the requirements
Develop and maintain design workbooks, process documentation and ServiceNow Agile stories with clear acceptance criteria (stakeholder requirements)
Works with support team to clarify requirements and participates in daily and weekly team events
Driving specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
Provide guidance to stakeholders and ServiceNow technical resources in the implementation of the to/be processes.
Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks
Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their processes
Conduct Discovery workshops and serve as functional lead throughout the lifecycle of engagements
Completing, developing and improving required documentation such as proces s flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reports
Managing and communicating process and business requirements ensuring that the proposed solutions meet the customer's expectations
Providing training and mentoring to other members of the team
Minimum 5-6years' experience in a Tester capacity with ServiceNow
Strong written and verbal communication
Excellent interpersonal skills

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Key skills
Business Analyst", "Business Analyst Service Now"
The ServiceNow Business Analyst will be responsible for working directly with stakeholders in capturing business process requirements. They will focus on the best way to leverage the ServiceNow (ITSM,HR,CSM)modules to fulfill the stakeholder's needs
Last Date

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