Customer Support Associate

Last Updated: 14 October 2020


Company Name
Tech Mahindra Limited
Job title
Customer Support Associate
1-4 Years

Job Profile

Support customers with non-technical queries displaying exceptional customer service, knowledge and oral/ written communication skills
Obtain detailed and accurate information relating to the business impact of customers technical issues utilizing effective questioning techniques
To follow predefined procedural quality standards ensuring customer messages are prioritized correctly.
To seek out opportunities to add value to customers during all interactions,
Diagnosing and anticipating current and future customer needs and provide assistance with both.
Engage with and provide feedback on, processes and procedures with a view to possible improvements
Take ownership of escalations and follow up until closure. Identify and recommend areas for improvement in all areas in which tasks are performed.
Lean Management principles should be applied where applicable
Manage Incidents and respond to them with solution or workaround per defined Service Level Agreement.
Educate and Empower customers by positioning demos.

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Key skills
Customer Support Associate
Ensure customers come first and put yourselves in customer shoes when making decisions and viewing our processes and programs 24/7.Move fast from idea to value.
Last Date
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