Officer-Fraud Detections & Authorization Jobs in Chennai at The HDFC Bank Limited

Last Updated: Jun 19, 2021 05:10 IST

JOB DETAILS

Company Name
The HDFC Bank Limited
Job title
Officer-Fraud Detections & Authorization
Education
Location
Experience
1-5 Years
Salary
Not Mentioned

Job Profile


Job Description :
Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)Fraud detection To ensure tracking of pending alerts every one hour To report high value dispute to relevant stakeholders upon identification To revert to mails on timely manner To ensure tracking on all temporary blocks to avoid customer escalation & inconvenience. Timely action of declines for the agreed scenarios /response codes with Product team through PRM transaction monitoring system. To ensure hotlisting of cards upon dispute by the customers To ensure increase in customer contactability To ensure appropriate communication sent to the customer in case of non contactability To highlight sudden spurt in alerts to TL for taking informed decision. To work closely with TL for achieving the performance metrics System Management To track system downtime of all systems. To ensure appropriate staffing during downtime. To ensure monitoring of transactions through alternate channel during system downtime To report any abnormality of monitoring systems to Fraud prevention for appropriate actioning To adhere to roles and responsibilities w.r.t handling the assigned systems. To track all logs pertaining to fraud detection activitiesPeople management To ensure shift management of support staffs To manage unscheduled leaves and permission from support staffs thus ensuring alerts are not kept pending To manage shift thus ensuring staffs coming in a particular shift are not overburdened with alert actioning..SkillsGood communication skillsGood interpersonal skillsShould be a good team playerGood analytics skill

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OTHER DETAILS

Key skills
Officer-Fraud Detections & Authorization
Industry
Banking/ Accounting/ Financial Services
Summary
Job Description : Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)Fraud detection To ensure tracking of pending alerts every one hour To report high value dispute to relevant stakeholders upon identification To revert to mails on timely manner T
Last Date
2021-08-07

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