RBB-BM Service Jobs in Across India at The HDFC Bank Limited

Last Updated: Aug 15, 2021 05:10 IST


Company Name
The HDFC Bank Limited
Job title
RBB-BM Service
3-10 Years
Not Mentioned

Job Profile

Job Description :
A. Achievement of Business Targets:1. Achievement of Income and contribution targets 2. Achievement of Incremental Current Account & Saving Account targets3. Cost to Income Ratio benchmark4. Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc. 5. Ensuring Portfolio Growth 6. Ensuring Cross Sell Ratio.B. Program / Channel Management: 1. Managed program(Wherever Applicable)2. Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable)3. Ensuring HNW Portfolio Management and customer service (Wherever Applicable)4. Ensuring achievement of cross sell Ratio C. Complains and Customer Management:1. Ensure all components of the branch sales model function as per design and regulatory compliance.2. Complaints Handling.3. Process adherence (Sales/Audit/RISK/Operation)4. BRM - SQ rating 5. Targeted growth of existing portfolio 6. Attrition Control as confirmed for portfolio growth 7. Percentage of depleted accounts 8. TAT delays 9. Effective resolution of complaints from Next Step & Talisma. Review and resolution of offsite ATM complaints 10. Organising customer meets to solicit feedback on service and products11. Mystery Shopping Ratings 12. Ensuring Contact Ratio 13. Ensuring Cross Sell Ratio 14. Review of all CRM and ensuring adherence and TATD. People Management:1. Staff Turnover2. Staff Motivation and morale3. Training - staff is exposed to skill based, product knowledge based training.4. Productivity of Coex/LSE on CASA/Demat/Credit Cards (A)5. Operational knowledge based training 6. Staff productivity managementE. Review and Control:1. Review vault /Vault& Key register, Monitor Physical verification of cash (Periodic).2. Audit Rating 3. No frauds / Operational Errors .4. Review Suspense & Dummy accounts5. Ensure compliance with Banking rules, Regulations & Procedures 6. Periodic review of progress vs. objectives7. Ensure clarity of Business objectives among staff8. Adherence of sales process.F. Competency:Execution Excellence:1. Planning2. Continuous improvement3. Quality Result4. Business KnowledgeManaging people & Relationships:1. Collaboration2. Customer delight3. Promoting HDFC Values4. Coaching5. Conflict ResolutionPersonal Effectiveness:1. Ownership2. Feedback and Active listening3. Clarity of expression4. Analytical Ability5. Influencing6. Decision MakingG. Assignment of Work: Liaison with external customers, retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officials
1. Strategic Vision
2. Business Understanding
3. Planning & Organizing
4. Initiative
5. Decision Making
6. Numerical and Analytical Ability
7. Accuracy
8. Develop Subordinates and team
9. Communication
10. Response Time
11. Sales / Marketing skills
12. Interpersonal skills
13. Hands on approach
14. Aggressive
15. Listening skills
16. Ability to work under pressure
17. Team Player
18. Confidence
19. Adaptability
20. Influencing skills
21. Monitoring skills
22. Implementing skills
23. Mentoring

Apply to More than 1000+ new jobs in your city


Key skills
RBB-BM Service
Banking/ Accounting/ Financial Services
Job Description : A. Achievement of Business Targets:1. Achievement of Income and contribution targets 2. Achievement of Incremental Current Account & Saving Account targets3. Cost to Income Ratio benchmark4. Cross Sell Products like Demat, Credit Ca
Last Date

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on Fresherslive.com

Job Role Apply Link
Other Roles Other Roles Jobs 2021 (56777 Vacancies)
Anganwadi Worker Anganwadi Worker Jobs 2021 (50485 Vacancies)
Software Software Jobs 2021 (29482 Vacancies)
Programmer Programmer Jobs 2021 (24338 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2021 (14912 Vacancies)
Assistant Assistant Jobs 2021 (12662 Vacancies)
Designer Designer Jobs 2021 (10501 Vacancies)
Application Engineer Application Engineer Jobs 2021 (9980 Vacancies)
Gramin Dak Sevak Gramin Dak Sevak Jobs 2021 (9213 Vacancies)
Pre Primary Teacher Pre Primary Teacher Jobs 2021 (8393 Vacancies)
Assistant Teacher Assistant Teacher Jobs 2021 (7886 Vacancies)
Customer Service Executive Customer Service Executive Jobs 2021 (7616 Vacancies)
Auxiliary Nurse Midwifery Auxiliary Nurse Midwifery Jobs 2021 (5000 Vacancies)
Trainee Trainee Jobs 2021 (4479 Vacancies)
Development Officer Development Officer Jobs 2021 (4396 Vacancies)
Apprentice Apprentice Jobs 2021 (3607 Vacancies)
Business Development Manager Business Development Manager Jobs 2021 (3005 Vacancies)
Health Officer Health Officer Jobs 2021 (2850 Vacancies)
General Medical Officer General Medical Officer Jobs 2021 (2632 Vacancies)
Teacher Teacher Jobs 2021 (2571 Vacancies)
View More Jobs By Role (1 lakh + vacancies)

Fresherslive.com has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on Fresherslive.com. If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].