Customer Care Engineer Jobs in Bangalore at Thermo Fisher Scientific

Last Updated: Sep 11, 2021 05:10 IST

JOB DETAILS

Company Name
Thermo Fisher Scientific
Job title
Customer Care Engineer
Education
Experience
3-5 Years
Salary
Not Mentioned

Job Profile


Job Description :

Key Duties and Responsibilities:
  • Attend all Breakdown calls and closure within the assigned service parameters of response time by proper allocation of time to achieve customers satisfaction. Have complete ownership of the service delivery process for the assigned customer base.
  • Providing timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of PMs for assigned customer base to justify AMC charges
  • Achievement of financial objectives as assigned and completion of the cycle of order process. Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
  • Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through SFDC and emails to ensure communication flow.
  • Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve proper discipline of operations

Education / Qualification: Diploma / Graduation in Electronics engineering.
Experience Requirements: 3 5 years experience in the field of Laboratory equipment's.
Knowledge, Skills and Abilities required for this role:
  • Good Knowledge on maintenance and servicing and Laboratory equipment's (CO2 INCUBATORS, CENTRIFUGES, OVEN, Furnaces, refrigerator, ULT freezers)
  • Good learning capability.
  • Good communication and efficient working at the customer location.

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OTHER DETAILS

Key skills
Pms, Electronics Engineering, Attendance, Learning, ownership
Industry
Bio Technology & Life Sciences
Summary
Job Description : Key Duties and Responsibilities: * Attend all Breakdown calls and closure within the assigned service parameters of response time by proper allocation of time to achieve customers satisfaction. Have complete ownership of the ser
Last Date
2021-10-19

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