Uber Jobs 2022 Apply Online Staff Software Engineer, Customer Obsession vacancy Jobs in Across India - News

Uber Jobs 2022 Apply Online Staff Software Engineer,Customer Obsession vacancy Jobs in Across India was updated on 26th August 2022​, Candidates can apply online @fresherslive.com

Last Updated: Aug 26, 2022 05:10 AM | FL Admin

Uber Jobs 2022 Apply Online Staff Software Engineer, Customer Obsession  vacancy Jobs in Across India - News
Staff Software Engineer,Customer Obsession Job Vacancy in Across India apply Uber Jobs 2022

Uber Careers 2022 Notification Overview

JOB DETAILS

Company Name
Uber
Job title
Staff Software Engineer,Customer Obsession
Role
Education
Location
Experience
12-15 Years
Salary
Not Mentioned

Job Profile


### ..About the Role..
Engages with stakeholders across teams to lead the development and maintenance of backend services and solutions to support user-facing products, downstream services, or infrastructure tools and platforms used across Uber.
### ..About the Team..
While Uber strives to design defect-free products, the physical realities of the environment we operate in such as traffic patterns, delays in food preparation, and credit card fraud etc introduce unforeseen defects in our products. The Customer Obsession team (CO) builds, owns, and operates the customer engagement software stack at Uber that helps us effectively address these defects both proactively or in response to an issue raised by a customer ultimately resulting in customer delight!
We look at every facet of the trip/order and proactively solve your problems before they happen, or we make sure your problem is solved as fast as possible. In addition to ensuring riders and drivers have a perfect Uber trip or get their piping hot pizzas delivered on time, we also have a huge impact on Uber's bottom line. Our product solutions contribute directly to profitability and revenue, helping Uber grow sustainably. The CO team provides an end-to-end customer engagement platform for all Uber products: Ridesharing, UberEats, Uber for Business, UberHealth, UberFreight, Postmates, Cornershop, and the list goes on...
In order to effectively solve these problems, we are heavily investing in new technologies and building an industry leading customer engagement platform from the ground up. We definitely need senior folks like you with highly relevant experience to help us get there. Some key initiatives that are fully built by our team are:
. Technologies to power a fully automated customer engagement through voice and chat bots
. A completely channel agnostic (aka omnichannel) support experience
. A hyperscale data processing system that ingests hundreds of trip and customer profile signals to predict trip and order defects
. Conversational AI systems to analyze and predict customer sentiment, intent of customer queries, and suggests suitable responses etc
. AI and ML systems that analyze signals from millions of customer contacts and trip signals and flag highly sensitive security issues to be escalated to our highly trained agents
. State-of-the-art NLP implementation on large scale transcription & transliteration, zero shot learning across sparse data, neural machine translation and AI mediated communication.
. Automations that handle 50%+ of all support experiences for Earners, Eaters, and Merchants.
. Data and insights platform that enables realtime and batch analytics from support data derives insights from the data to surface product defects and improve user experience.

We have published some of the team's work as blog posts in the Uber Eng blog. See our recent posts from the Uber Engineering blog:
. [Analyzing Customer Issues to Improve User Experience](https://eng.uber.com/analyzing-customer-user-experience/)
. [Unifying Support Content to Enable More Empathetic and Personalized Customer Support Experiences](https://eng.uber.com/personalized-customer-support-experiences/)
. [Customer Support Automation Platform at Uber](https://eng.uber.com/customer-automation-platform/)

These are deep areas that have seen massive innovation in the community and spawned several venture backed startups recently. And at CO, we have been really pushing to make defect free customer experiences as the key competitive advantage and market differentiator across all products for Uber.
### ..Minimum qualifications..
. Bachelor's degree or higher in an engineering field (e.g. Computer Science, Computer Engineering, etc.)

. Expertise. We're looking for engineers with at least 12+ years of relevant experience architecting, building and maintaining highly-scalable web applications. You have advanced knowledge of programming languages JavaScript, CSS, Node.js.

### ..Technical skills..
### Required technical skills include:

. API design
. Modern javascript
. Modern js framework
. UX
. Static typing systems

### ..Leadership and Other Skills..
Skills that define our team culture and what we look for in our candidates include:
. Fast learner
. Fearlessness
. Versatility
. Passion
. Team player
. Business acumen
. Active mentoring and coaching

### ..About Uber..
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world!
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together!
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires. or recommends employees be vaccinated to access any of our facilities this is subject to change solely at the Company's discretion.

. Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [HIDDEN TEXT]

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OTHER DETAILS

Key skills
Staff Software Engineer, Customer Obsession
Industry
Internet/ E-commerce
Summary
### ..About the Role.. Engages with stakeholders across teams to lead the development and maintenance of backend services and solutions to support user-facing products, downstream services, or infrastructure tools and platforms used across Uber. ###
Last Date
2022-10-23

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