Technical Support Engineer Level 1 Jobs in Bangalore at Vmware

Last Updated: Jan 15, 2022 05:00 IST

JOB DETAILS

Company Name
Vmware
Job title
Technical Support Engineer Level 1
Education
Experience
2-3 Years
Salary
Not Mentioned

Job Profile


JD - vRops
Job Title: Technical Support Engineer - vRops Product Suite and its Components
Reporting to: Supervisor/Manager

VMware Overview
VMware (NYSE: VMW) is the global leader in virtualization and cloud infrastructure, two areas that consistently rank as top priorities among CIOs. VMware delivers award-winning, customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. Our solutions help organizations of all s, lower costs, increase business agility and ensure freedom of choice. We are searching for people who are ready to accelerate, innovate and lead to join our team of more than 13,000 employees in 40+ locations worldwide working to develop innovative solutions that deliver the future of IT through cloud computing. Having the audacity to challenge constraints and problem-solve for tomorrow starts today, and it starts with you. Learn more at.
GSS Overview
The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware servers in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the "best of the best" supporting business-critical applications in a virtual infrastructure.
What's in it for you?
VMware brings together a phenomenal group of people. This includes a world- class development organization with unparalleled expertise in the system software space. The entire VMware team has created a unique business environment - one of energy, creativity, and collaboration. The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start-up.
VMware Cloud Management Platform
VMware delivers a comprehensive cloud management platform that can manage hybrid (multi-cloud) environments running anything from traditional to container (cloud native) workloads. vRealize speeds up the delivery of IT services through automation and pre-defined policies, providing high levels of agility and flexibility for developers and lines of business while maintaining governance and control.
Responsibilities
  • Provide customer assistance and support with effective communication primarily via chat/email channels to resolve any customer product/technical issues through diligent research, reproduction, and troubleshooting where required
  • Enter & maintain accurate issue description and detailed updates within our CRM system
  • Assist customers in sourcing self-service options on VMware's support website
  • Proactively update and respond timely to customer inquiries, primarily via email and chat to our expected critical metrics. Focus efforts to meet or exceed defined performance criteria
  • Work flexible schedules, which may include evenings, weekends, or holidays (24*7)
  • Work directly with other technical support staff and/or other backend teams to resolve customer queries
  • Document all technical inquiries, develop and review content for knowledge base
  • Review reports, logs to ensure any issues are logged, tracked and resolved in a timely manner

Requirements
  • Experience in providing Windows and Linux/UNIX technical support to customers
  • Manage, research, and resolve issues relating to VMware Automation Products including basic isolation of issues located in related third-party products
  • Experience in performance troubleshooting
  • Experience in Microsoft Active Directory
  • Excellent communication (both oral and written), interpersonal, and customer service skills are a requirement
  • Aptitude to drive complex application issues to resolution
  • Familiarity with a variety of enterprise management tools and software
  • Extensive enterprise level administration and support experience with all of Windows server operating systems, and workstation operating systems in large enterprise environments (thousands of systems)
  • Experience with troubleshooting network connectivity
  • Knowledge with Kerberos/Radius, Single Sign-On, and/or vIDM
  • Experience with database related technology and administration (Postgres, SQL Server, Oracle, DB2, etc)
  • Experience with Cassandra, Java Runtime Environments, vAPP Configurations, REST API
  • Experience with vRealize Operations or other monitoring software
  • Experience with Server Management Software
  • Experience with firewalls and security related issues
  • Experience with SSL certificates
  • Strong dedication to setting goals and achieving results
  • Minimum of 2-3 years' experience in software support
  • B.S. in Computer Science or equivalent work experience
  • This job opportunity is not eligible for employment-based immigration sponsorship by VMware
  • Previous support experience / interactions with Global customers
  • Ability to demonstrate sincere compassion and empathy for customers' issues and problems
  • Dependable time management skills
  • Positive and constructive attitude, comfortable facing new challenges and application technologies

Competencies:
  • Customer Focus
  • Team and Collaborative working
  • Effective communication
  • Change, Adaptability and Flexibility
  • Continuous development

#GlobalSupport


VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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OTHER DETAILS

Key skills
Technical Support Engineer Level 1
Industry
IT/ Computers - Software
Summary
JD - vRops Job Title: Technical Support Engineer - vRops Product Suite and its Components Reporting to: Supervisor/Manager VMware Overview VMware (NYSE: VMW) is the global leader in virtualization and cloud infrastructure, two areas that consistentl
Last Date
2022-03-14

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