Vodafoneidea Jobs 2022 Apply Online AGM - HNI / VIP Management vacancy Jobs in Chennai - News

Vodafoneidea Jobs 2022 Apply Online AGM - HNI / VIP Management vacancy Jobs in Chennai was updated on 23rd September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 23, 2022 05:10 AM | FL Admin

Vodafoneidea Jobs 2022 Apply Online AGM - HNI / VIP Management  vacancy Jobs in Chennai - News
AGM - HNI / VIP Management Job Vacancy in Chennai apply Vodafoneidea Jobs 2022

Vodafoneidea Careers 2022 Notification Overview

JOB DETAILS

Company Name
Vodafoneidea
Job title
AGM - HNI / VIP Management
Role
Education
Location
Experience
7-12 Years
Salary
Not Mentioned

Job Profile



Role
AGM - HNI / VIP Management

Job Level/ Designation
M2

Function / Department
CS

Location
Chennai

Job Purpose
HNI / VIP Relationship manager is expected to manage the relationship of all the HNI & VIP customers allocated as per the system categorisation for both TN & Kerala Circle. Has to ensure that the customer is been communicated anticipating the customers' needs proactively and interact with various cross-functional teams to provide them with exemplary service experience.
Responsible for ensuring longevity of relationship with the customer (increase Age on Network and reduce Churn), timely resolution to customers issues and escalations and ensuring permanent fix and proactive churn tracking and retention.
The HNI/VIP manager is to also work towards getting the wallet share of customers' total Telecom spends through Upgrades, upselling plans, non telco products including enterprise Solution Products, etc.

Key Result Areas/Accountabilities
  • Overall Mobility churn for HNI / VIP & Premium base
  • Revenue Churn
  • Drive customer experience through connects & retail
  • Deliver Stickiness via Wow moments
  • Owner of HSW process for Function

  • a. Overall HNI churn =0.5%
    b. Reduction in customer complaints and Invol churn by % QoQ
    c. Ringfencing of customers to prevent MNP of these customers to competition
    d. Reduction in churn and downgrades from higher rental plan and REDX
    E. Owning the Premium base & ring fence the same from Retention, Revenue, Leverage relationship wiht QoQ improvement in Churn % to the relevant base
    Lower than 0.5% on the total churn billing value
    a. Profiling of the entire subs of HNI & VIP with periodical clean up of inclusion and Exclusion
    b. Increase TNPS promoters among HNI & VIPs & bring additional connections like family, their company lines, referrals, etc.,
    c. Enhancing Non Telco adoption & Ensuring the same is 80% of the eligible base
    d. Increasing % of digital Payment & reduce 2 bill outstanding customers by 40% of the current year opening by YTD
    e. identifying the overage usage right from the billing & suggest for right plan upgrade / pack / etc.,
    a. Organise cost effective events to touch the allocated base customer individually and in Groups to deliver wow moments
    b. Periodical connect with the customer thru digital medium & physical visits
    c. Constant communication on new things emerged / awareness on Existing digital assets / plans / Products/ etc.,
    To drive the HSW initiatives of CS function for the circle

    Core Competencies, Knowledge, Experience
    Experience:
    Should have at least 7-12 years of Relationship experience
    Desired Behaviours & Alignment:
    • Good Communication Skills
    • Good Analytical skills
    • Good Relationship skills for managing customer experience
    • Committed to on time response and resolution
    • Ability to identify service satisfaction & revenue enhancement opportunities
    • Strong Data analytic insights - expected to work with numbers and data to monitor churn metrics, campaign effectiveness and value return metrics
    • Strong leadership and change management skills
    • Strong understanding of the latest technologies in customer experience
    • Strong people skills - ability to build and maintain effective working relationships with team members /peers/seniors along with willingness to set and maintain high standards of performance
    • Proficiency in MS Office Tools - MS Excel (preferable)
    • Knowledgeable about industry trends and benchmarks


    Must have technical / professional qualifications
    Graduate with excellent communication skills. Experience in CS processes and CRM tools will be an added advantage

    Apply to More than 1000+ new jobs in your city

    OTHER DETAILS

    Key skills
    Relationship Manager, vip management , Sales, BD, Marketing
    Industry
    Telecom
    Summary
    Role AGM - HNI / VIP Management Job Level/ Designation M2 Function / Department CS Location Chennai Job Purpose HNI / VIP Relationship manager is expected to manage the relationship of all the HNI & VIP customers allocated as per the system categ
    Last Date
    2022-11-20

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