Vodafoneidea Jobs 2022 Apply Online AGM - Quality Assurance Contact Centre vacancy Jobs in Mumbai - News

Vodafoneidea Jobs 2022 Apply Online AGM - Quality Assurance Contact Centre vacancy Jobs in Mumbai was updated on 17th November 2022​, Candidates can apply online @fresherslive.com

Last Updated: Nov 17, 2022 05:10 AM | FL Admin

Vodafoneidea Jobs 2022 Apply Online AGM - Quality Assurance Contact Centre  vacancy Jobs in Mumbai - News
AGM - Quality Assurance Contact Centre Job Vacancy in Mumbai apply Vodafoneidea Jobs 2022

Vodafoneidea Careers 2022 Notification Overview

JOB DETAILS

Company Name
Vodafoneidea
Job title
AGM - Quality Assurance Contact Centre
Role
Education
Location
Experience
7-10 Years
Salary
Not Mentioned

Job Profile



Job Purpose
The position is responsible for execution of the Quality strategy at Partner Locations across Pan India by ensuring the following :
  • Deployment of Quality Measurement Systems for Prepaid Call Centre
  • Execute governance model to ensure compliance to set quality processes
  • Setting & Measuring the Standards through Benchmarking & Best Practices

  • Implement changes to different processes and systems across functions based on inputs received from External Audits
    Key Accountabilities
  • Implement and drive Governance & Controls of VodafoneIdea Quality Management System at Prepaid CC
  • Through External Audits identify gaps and work towards improvement of service experience at various stages of customer Life Cycle
  • Collaborate with Cross Function Team for deployment of changes & timely closure of action plans
  • Improve Prepaid Touchpoint based NPS scores by continuously working on process improving opportunities & projects
  • Timely reporting of performance vs the target through dashboard

  • Core Competencies, Knowledge, Experience, Technical / Professional Qualifications
  • Experience - 7 - 10 years' experience of Customer Service
    Preferred domain - Telecom, Banking, Airlines, Insurance etc
  • Technical skills - Six Sigma certified, Exposed to quality tools & statistical tools
  • Professional skills - Analytical & statistical skills, Hands on experience in Call Center Operation, Project Management

  • Key Performance Indicators
  • Implement of QMS across all Prepaid partner locations as per the rollout plan
  • Achieve EQ Scores against the defined goals in both the channels
  • Drive process improvements initiatives on customer impacting journeys basis EQ outputs and insights
  • Participate in customer centric projects that would enhance experience or simplify the service process.

  • Apply to More than 1000+ new jobs in your city

    OTHER DETAILS

    Key skills
    AGM - Quality Assurance Contact Centre
    Industry
    IT/ Computers - Software
    Summary
    Job Purpose The position is responsible for execution of the Quality strategy at Partner Locations across Pan India by ensuring the following : 1. Deployment of Quality Measurement Systems for Prepaid Call Centre 2. Execute governance model to
    Last Date
    2022-12-25

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