Vodafoneidea Jobs 2022 Apply Online AGM - Service Operations (Response&Reso) vacancy Jobs in Across India - News

Vodafoneidea Jobs 2022 Apply Online AGM - Service Operations (Response&Reso) vacancy Jobs in Across India was updated on 17th November 2022​, Candidates can apply online @fresherslive.com

Last Updated: Nov 17, 2022 05:10 AM | FL Admin

Vodafoneidea Jobs 2022 Apply Online AGM - Service Operations (Response&Reso)  vacancy Jobs in Across India - News
AGM - Service Operations (Response&Reso) Job Vacancy in Across India apply Vodafoneidea Jobs 2022

Vodafoneidea Careers 2022 Notification Overview

JOB DETAILS

Company Name
Vodafoneidea
Job title
AGM - Service Operations (Response&Reso)
Role
Education
Experience
6-10 Years
Salary
Not Mentioned

Job Profile



Role
Response and Resolution Process Factory - Team Member

Job Level/ Designation
M2

Function / Department
Customer Service - Corporate/Service Partner Operations

Location
Ahmedabad

No of Positions
1

Job Purpose
  • Manage Quality resolution of issues with the help of circle, corporate vertical teams for a group of circles
  • Analyse the reason for the escalation and provide quick resolution
  • Arrest the possibility of issue reoccurrence
  • Analysing gaps in the process/people/product
  • By ensuring gaps addressed with the help of respective vertical/functional team


  • Key Result Areas/Accountabilities
    Manage Quality Resolution:
  • Ensure timely closure of the issues to deliver Service Levels
  • Minimal repeat of the issues from the closures
  • Quality of resolution scores : TNPS
  • Continuous improvement in Improved productivity

  • Arrest Possibility of recurrence:
  • Analyse the category wise issue escalations and repeats- Repeat issue %
  • Issues closed with other verticals/functions in deploying automation, proactive resolution


  • Core Competencies, Knowledge, Experience
  • Knowledge and Subject Matter Expertise around VIL processes, and systems
  • Excellent analytical skills to identify the process/product gaps and provide resolution
  • Self-motivated, willing to excel
  • Operational experience with all phases of telecom customer life cycle like call centre, back office, retention


  • Must have technical / professional qualifications
    • Graduate/Post Graduate/ MBA with a min 6-10 years of experience in various customer service roles with expertise in managing operations and management experience
    • Good Analytical Skills


    Who can Apply
    Candidates meeting the requisiteskills and qualifying criteria.

    Apply to More than 1000+ new jobs in your city

    OTHER DETAILS

    Key skills
    AGM - Service Operations (Response&Reso)
    Industry
    IT/ Computers - Software
    Summary
    Role Response and Resolution Process Factory - Team Member Job Level/ Designation M2 Function / Department Customer Service - Corporate/Service Partner Operations Location Ahmedabad No of Positions 1 Job Purpose 1. Manage Quality resolution o
    Last Date
    2022-12-25

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