Vodafoneidea Jobs 2023 Apply Online Manager- Collection & Retention vacancy Jobs in Aurangabad - News

Role
Collection & Retention Field Executive

Job Level/ Designation
M1 - Manager

Function / Department
CS

Location
Aurangabad

Job Purpose
Responsible for end to end managing of collection and retention for allocated zone

Key Result Areas/Accountabilities
The role is of Collection & Retention for Consumer Segment base.
Manage Agency for different buckets (0-30, 30-60 & onwards
Active collections (Field Referral)
BAD Debt as per AOP (Especially 120+ bucket)
HNI/VIP Base E2E Collection, Retention (Proactive & Reactive), Resolution
Voluntary retention - MNP, Post 2 Pre, Vol Cancellation
Health Of Acquisition - Keeping tab on on-boarding process and filters are in place, raise alarms and take corrective actions.
Collections - Active, Bucket Collections (Field)
Bad Debt - As per Tgt
Churn - Vol (R-Churn, Post 2 Pre, MNP), Invol Churn (Base & Acquisition churn) - Consumer & IOIP
Focus on AOn 4-6 M (Acquistion Filters, AV/CV Process)
HNI/VIP Management - Control Churn, Maximize Collections, Ensure BD as per target
Complaints Management

Core Competencies, Knowledge, Experience
Good understanding of Collection KPIs
Good in handling Retention requirements
Understanding of managing HNI/VIP base
Managing Collection Agencies and agency collection team
Frequent travel need

Must have technical / professional qualifications

MBA

4-6 years on role experience