Vudum Srinu (Proprietor Of Suncity Star Technology) Jobs 2023 Apply Online Desktop Support Engineer (L2) vacancy Jobs in Asansol - News

JOB DESCRIPTION


1. Responsible for providing first level support to Desktops, Laptops, Printers (Network and Standalone), and telecom devices related, business and functional applications related incidents /Service requests.
2. Responsible to diagnose, verify, record and report equipment/hardware, system non - performance or downtime and Software errors.
3. Responsible for configuration of desktop / laptop / printer configuration and application/software installation / transfer as per MetLife guidelines
4. Responsible to facilitate installation, Movement, addition or change related to Desktop / laptop /Printers. Asset Executive to supervise all such activities, desktop engineers to coordinate for capturing the details of such movement to have inventory streamlined.
5. Responsible for coordination with Vendors / Internal MetLife IT partners to resolve incidents/ service requests reported to helpdesk till closure and as per IT helpdesk database guidelines.
6. Antivirus/ Patch management / Local user access management as per IT security guidelines.
7. Perform audit of Desktop and Laptop as per MetLife IT security requirement and mitigate the observation, if any. Audit must be performed not less than 10% of production laptops and desktops.
8. End to end coordination to facilitate Telepresence / Video Conferencing requirements from end users.
9. VIP User support as per MetLife GOSC IT team guidelines
10. Engineers must ensure to be complaint while updating the inputs / status for updating the service request / incident ticket.
11. Infrastructure Management Support

Requirements  

Minimum 0-2 years experience needed as Desktop Support Engineer.
Good Communication Skill is needed.
Graduate is a must. From a Regular Institute.