Vudum Srinu (Proprietor Of Suncity Star Technology) Jobs 2023 Apply Online Link Monitoring Engineer vacancy Jobs in Coimbatore - News

Notify the customers responsively on the alarms observed and report incidents to the next level team.
Diagnosing the network related issues with various stakeholders such as customers, internet providers and identify the trends & report to the support management.
Monitoring of customer link bandwidth utilization and notify customers if over utilization results in service degradation
Appropriately escalate the issues to the next level and involve the support management, Network Operations team when required.
Document the updates in the Knowledge Base especially for Last mile managed customers.
Create and update the tickets in Salesforce for all the issues handled / worked upon
Ensure timely follow up with customers on issues via e-mails or phone calls
Create and assign tickets to next level engineers in the shift for server, configuration, performance related issues
For last mile managed sites make sure to timely interact with various ISPs for any issues, escalate it accordingly for swift resolution/root cause analysis
Working with customers in the entire life cycle of Link monitoring onboarding
Notify customers on potential impact of network connectivity issues, link latency/loss issues, link flapping issues.
Maintain daily shift reports on the issues handled / escalated and share with the team