Wipro Service Desk Hiring for 2020 Graduates (Non- Engineering)

Last Updated: 09 October 2020

JOB DETAILS

Company Name
Wipro Limited
Job title
Wipro Service Desk Hiring for 2020 Graduates (Non- Engineering)
Education
Location
Experience
0-1 Years
Salary
Not Mentioned

Job Profile

Wipro Service Desk Hiring for 2020 Graduates(Non- Engineering)

Eligibility:
  • 10th or equivalent: Pass
  • 12th or equivalent: Pass
  • Graduation: Pass
Year of Passing: 2020 ONLY

Job Description:
  • Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web
  • Excellent communication skills required as you will work in International Voice Support
  • Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
  • Responding in a timely manner to service issues, request, and take care of the complete operations.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documentation & relevant reports
  • Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)


Other Criteria
  • Candidates must have a full-time degree course recognized by the Central/ State Government of India.
  • All arrears and backlogs need to be cleared at the time of selection process.
  • Candidates should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.
  • Candidates must not have more than three years of gap in education between 10th and graduation.
  • Candidates must be willing to work in a 24*7 shift environment and relocate to any location within India.
  • Candidates who have appeared in any selection process (Online assessment / Tech & HR Interview) held by Wipro in the last three months are not eligible
Compensation: Non - Engineering 1.8 Lacs Per Annum

Selection Process:
  •  Preliminary screening
    15-20 minutes discussion that allows participants to showcase their knowledge and views on any given topic 
  • Interview Process:
    Upon selection in the preliminary screening, candidate will be required to go through VoiceInterview followed by HR interview. 

Please note that selection process will be conducted Virtually.


Note: Current location / work location- Preferred is Pune , limited seats for Bangalore, Hyderabad and Chennai . The candidate should be open to relocate..


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OTHER DETAILS

Key skills
Service Desk, Email Support, Chat Support, Voice support, Troubleshoot, Tech Support, International Voice Support
Industry
IT/ Computers - Software
Summary
Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web
Last Date
2020-12-08
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