Customer Support Technical Specialist Jobs in Pune at Wolters Kluwer India Private Limited

Last Updated: Sep 12, 2021 05:10 IST

JOB DETAILS

Company Name
Wolters Kluwer India Private Limited
Job title
Customer Support Technical Specialist
Education
Location
Experience
2-5 Years
Salary
Not Mentioned

Job Profile



Key Responsibilities
  • Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures
  • Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts
  • Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others
  • Understand key business drivers and build knowledge of the company, processes, and customers


Key Requirements
  • Bachelor's Degree or equivalent relevant experience
  • 2+ years' experience in a B2B technical customer service or implementation role
  • Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
  • Working knowledge of database technologies such as Microsoft SQL Server or Oracle
  • The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.

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OTHER DETAILS

Key skills
Industry
IT/ Computers - Software
Summary
Key Responsibilities * Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures * Analyze technical questions or reproduce t
Last Date
2021-10-20

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