Zeta Cards Jobs 2022 Apply Online Senior Incident Commander vacancy Jobs in Pune - News

Zeta Cards Jobs 2022 Apply Online Senior Incident Commander vacancy Jobs in Pune was updated on 12th September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 12, 2022 05:10 AM | FL Admin

Zeta Cards Jobs 2022 Apply Online Senior Incident Commander  vacancy Jobs in Pune - News
Senior Incident Commander Job Vacancy in Pune apply Zeta Cards Jobs 2022

Zeta Cards Careers 2022 Notification Overview

JOB DETAILS

Company Name
Zeta Cards
Job title
Senior Incident Commander
Role
Education
Location
Experience
7-9 Years
Salary
Not Mentioned

Job Profile



As a Sr. Incident Commander within the Zeta Production Engineering & Operations team you are responsible to manage the IT & Platform process to restore normal service operation as quickly as possible to minimize the impact to business operation
What the role is like

  • Act as the single source of truth of what is currently happening and what is going to happen during a major incident (Sev0/Sev1/Sev2).
  • Detect any incident on the production system and once detected, work closely with the various SMEs across the organisation in order to bring a resolution
  • Ensuring effective and rapid response by relevant SMEs to all critical incidents while providing updates to all stakeholders regarding the status of incidents
  • Monitor and evaluate high-level service, applications and infrastructure dashboards and takes action to address identified anomalies
  • Navigate through intense and chaotic situations, involving multiple stakeholders and focus on bringing resolution to the production incident in a timely manner.
  • Understand and clearly communicate the business impact of major incidents
  • Prioritises major incidents based on business impact to the client
  • Conduct escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus
  • Responsible for Mean time to detect (MTTD), Mean time to resolve (MTTR), Mean time to acknowledge (MTTA), SLA's for resolution
  • Post incident setting up the RCA incident process around the SOPs RCA action items closure are some of the key metrics and expectations that the person is expected to drive.
  • Document pertinent information relating to Incidents that aids process improvement, identifies deviations and enables the creation of an Incident Knowledge Base
  • Collate and analyse incident based data for team metrics and KPIs & proactively engage with service teams to identify and evaluate gaps in operational capabilities and improvements to support scalability and resiliency

  • What are we looking for in the candidates

  • 7 - 9 years of Experience
  • Incident Commander is a dynamic role which requires people who are.
  • Ready to work in any shift 24X7, to provide monitoring and support to any critical incident.
  • Able to resolve disagreements in a positive manner while keeping the atmosphere civil and positive.
  • To participate to develop action plans and cooperate with others to solve problems share their learnings with other members of the team.
  • Effective listening to others decipher the core issue put across their point of view in an assertive manner and clearly for other to understand break down complex technical topics into layman terms.
  • Able to adapt to new information and situations, work independently and stretch whenever required and are patient with repetitive task.
  • Great at noticing systemic problems, connect the dots and come up with options to solve the problem.
  • Ready to take ownership of end-to-end processes, keep all stakeholders informed and provide regular updates.
  • Able to appreciate nuances of distributed tech systems and are willing to learn new technologies.

  • Apply to More than 1000+ new jobs in your city

    OTHER DETAILS

    Key skills
    Industry
    Other
    Summary
    As a Sr. Incident Commander within the Zeta Production Engineering & Operations team you are responsible to manage the IT & Platform process to restore normal service operation as quickly as possible to minimize the impact to business operation What
    Last Date
    2022-10-20

    Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
    Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

    Apply Various Job Roles on Fresherslive.com

    Job Role Apply Link
    Assistant Assistant Jobs 2022 (127999 Vacancies)
    Anganwadi Worker Anganwadi Worker Jobs 2022 (50251 Vacancies)
    Head Teacher Head Teacher Jobs 2022 (40506 Vacancies)
    Software Software Jobs 2022 (31251 Vacancies)
    Programmer Programmer Jobs 2022 (26966 Vacancies)
    Constable Constable Jobs 2022 (13456 Vacancies)
    Sub Inspector Sub Inspector Jobs 2022 (9459 Vacancies)
    Trained Graduate Teacher Trained Graduate Teacher Jobs 2022 (8217 Vacancies)
    Accountant Accountant Jobs 2022 (7325 Vacancies)
    Head Master Head Master Jobs 2022 (6422 Vacancies)
    Technician Technician Jobs 2022 (5947 Vacancies)
    Medical Officer Medical Officer Jobs 2022 (4580 Vacancies)
    Gramin Dak Sevak Gramin Dak Sevak Jobs 2022 (4368 Vacancies)
    Head Head Jobs 2022 (3951 Vacancies)
    Specialist Specialist Jobs 2022 (3805 Vacancies)
    Health Officer Health Officer Jobs 2022 (3644 Vacancies)
    Consultant Consultant Jobs 2022 (3627 Vacancies)
    Havaldar Havaldar Jobs 2022 (3606 Vacancies)
    Manager Manager Jobs 2022 (3161 Vacancies)
    Apprentice Apprentice Jobs 2022 (2912 Vacancies)
    View More Jobs By Role (1 lakh + vacancies)

    Fresherslive.com has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on Fresherslive.com. If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].