Email Support Executives should respond to the customer enquiries on behalf of the company. Answering incoming customer questions or concerns; researching any needed issues; and taking full ownership for responding back to customers with resolution to their problem within the time limit specified by company policy. Handling sensitive or confidential customer data in a professional, responsible manner. Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting; or other service scenarios. Using good judgment in resolving service issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company. Completing any special project assignments and assisting other departments during lower customer contact periods.
Both Freshers, Experienced candidates, can apply.
Desired Candidate Profile:
Minimum one-year experience in email support process, preferably in an international process. Exceptional listening, verbal and written skills: you get along well with many different or strong personalities. Able to work independently and efficiently to meet deadlines. Organized and detail-oriented, with good time management skills. Able to promptly respond to Emails. Self-Motivated, Detail-oriented and organised. Strong decision making and analytical abilities. Competent in MS office and web browser environments. Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills. Exceptional listening, verbal and written communications skills in English. Good written communication. Active listening ability along with active problem solving skills. Minimum HSC passed. Willingness to work per flexible working hours in accordance with global customers, Holidays and occasional overtime when needed. Proven work ethic and team player mentality. Typing Proficiency: 40-50 wpm
Founded in 1973, TCR is a pioneer and the most trusted engineering services company in India for Materials Testing, Metallurgical Research, NDT Services, Corrosion Detection as well as for Expert Engineering Advisory with NABL, ISO 17025 and BIS accreditation. TCR continues to serve over 2500 clients globally each time setting a new industry standard for precision, transparency, and reliability.
TCR is on an aggressive growth path and are always looking for people who can bring new perspectives and life experiences to our teams. If you’re looking for a place that values your curiosity, passion, and desire to learn, then a career at TCR may be of immediate interest to you.
TCR strives to ensure all its team members are happy and healthy both inside and outside of work.
Our benefits and perks vary by region. In Navi Mumbai, the company offers an unmatched working environment, complimentary transfers from train station to the office, heavily subsidized lunch and usage of a gym located within the company premises. We often have team member events and all good work done is appreciated. Annual days, Diwali and other festivals help bid the team members together. In Chennai, the company acts as a “start-up” and the benefits which we offer there are constantly evolving based on employee needs and feedback.
We have an absolute commitment to developing and nurturing a “flat” organization culture and the usage of words like “Sahib” or Sir” are forbidden.
At TCR you will have a direct role to play in nation building and ensuring success of plants and traders in the metal market. The backbone of TCR’s success, the country heads, technical team heads, NDT services managers, admins, lab technicians and customer account leads are all dedicated to top-notch client service.
TCR is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of religion, state-wise ethnicity, language spoken, age, or disability.
To know more about TCR, please visit www.tcreng.com