Votiko Solutions Private Limited is hiring Customer Care Executive, Customer Care Representative, BPO Executive!!!

Posted On: 25 Sep 2019
Job Details
Company Name
Votiko Solutions Private limited
Designation
Customer Care Executive, Customer Care Representative, BPO Executive
Education
Any Graduate, Any Post Graduate
Location
Ankleshwar, Bharuch, Surat, Valsad-Vapi, Navsari
Experience
1 - 3 years
Salary
Rs.15000 - Rs.30000 (Per Month)

Job Profile:

International Customer Service Fluent English@ SURAT


Job Description

Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process /Non-Voice Process & Technical Support Executive

Skill Set Required 


• Excellent Communication Skills in English 

• Good Understanding ability. 

• The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

• Accountable for rendering useful administrative support to other members of the customer care team.

• He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

• Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.

• His responsibility is to Follow-up with participants within a 


Roles & Responsibilities


• Should be able to answer to emails timely ensuring adherence to the process standards.

• Follow up customer calls made wherever is necessary

• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

• Attend mandatory training sessions to stay updated on product or company policy changes

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

• Input data into the company computer platform to keep each customer record updated.


5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT

Call: +91 8511539085

Website: - www.votiko.com

Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Other Details
Total Vacancies
10
Job Type
Full Time
Contact Person
KAJAL
Company Address
International Trade Center Building, C-108 1st, Ring Rd, Majura Gate, Surat, Gujarat 395002
Last Date
25-10-2019
-- JOB EXPIRED --

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