Votiko Solutions Private limited is hiring Customer Support Executive!!!

Last Updated: Feb 16, 2021 15:16 IST

JOB DETAILS

Company Name
Votiko Solutions Private limited
Designation
Customer Support Executive
Education
Any Graduate, Any Post Graduate
Location
Gujarat
Experience
Fresher - 2 years
Salary
Rs.13000 - Rs.15000 (Per Month)

Job Profile

Customer Care Executive/ International/ Experienced/ Voice/ Surat


The Job Role and Responsibilities

The primary responsibilities of a Customer Service Executive would be:

•Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

•Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

•Follow up to ensure that appropriate actions were taken on customers’ requests.

•Refer unresolved customer grievances or special requests to designated departments for further investigation.

•Serves customers by providing product and service information and resolving product and service problems.

•Attracts potential customers by answering product and service questions and suggesting information about other products and services.

•Opens customer accounts by recording account information.

•Maintains customer records by updating account information.

•Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Competencies and Skills Required

ITe’S companies look for candidates who have good communications skills, interpersonal skills and can handle stress well.. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:

1Good communications skills

2Ability to listen and active problem solving skills

3Good interpersonal skills

4Ability to handle pressure

Benefits

•Incentives on target Achievement

•5 Working Days (Sat-Sun Off)

•Salary: ₹13,000 to - ₹35,000.00 /month

If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to [email protected]

OTHER DETAILS

Total Vacancies
20
Job Type
work from home
Contact Person
KAJAL
Company Address
International Trade Center Building, C-108 1st, Ring Rd, Majura Gate, Surat, Gujarat 395002
Last Date
2021-03-18
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-- JOB EXPIRED --

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