Young Minds Technology Solutions Pvt Ltd. is hiring Technical Support Engineer!!!

Last Updated: 12 September 2019

JOB DETAILS

Company Name
Young Minds Technology Solutions Pvt Ltd.
Designation
Technical Support Engineer
Education
Any Graduate, Any Post Graduate
Location
Andhra Pradesh, Karnataka, Kerala, Tamil Nadu, Telangana
Experience
Fresher - 1 years
Salary
Rs.100000 - Rs.300000 (Per Annum)

Job Profile

Responsibilities

u00b7        Research and identify solutions to software and hardware issues

u00b7        Diagnose and troubleshoot technical issues, including account setup and network configuration

u00b7        Ask customers targeted questions to quickly understand the root of the problem

u00b7        Track computer system issues through to resolution, within agreed time limits

u00b7        Talk clients through a series of actions, either via phone, email or chat, until theyu2019ve solved a technical issue

u00b7        Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

u00b7        Provide prompt and accurate feedback to customers

u00b7        Refer to internal database or external resources to provide accurate tech solutions

u00b7        Ensure all issues are properly logged

u00b7        Prioritize and manage several open issues at one time

u00b7        Follow up with clients to ensure their IT systems are fully functional after troubleshooting

u00b7        Prepare accurate and timely reports

u00b7        Document technical knowledge in the form of notes and manuals

u00b7        Maintain jovial relationships with clients

Requirements

u00b7        Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

u00b7        Good understanding of computer systems, mobile devices and other tech products

u00b7        Ability to diagnose and troubleshoot basic technical issues

u00b7        Familiarity with remote desktop applications and help desk software (eg. Zendesk)

u00b7        Excellent problem-solving and communication skills

u00b7        Ability to provide step-by-step technical help, both written and verbal

u00b7        BS degree in Information Technology, Computer Science or relevant field

u00b7        Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

 

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.


OTHER DETAILS

Total Vacancies
1
Job Type
full time
Contact Person
Daya
Company Address
Young Minds Technology Solutions Pvt Ltd,#303,AVR BuildingsOpposite to SV Music college,Balaji Colony,Tirupati,AP.
Walkin Date
12-09-2019
Walkin Venue
10-10-2019
-- JOB EXPIRED --

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